CJ Mobile (Pvt) Ltd Refund Policy
Thank you for shopping at CJ Mobile (Pvt) Ltd. We value your satisfaction and strive to provide you with the best shopping experience, whether online or at our physical outlets. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 03-05 business days from the date of purchase, whether you bought the item online or at one of our outlets. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
For items purchased at our outlets, refunds will be processed at the location of purchase or online, based on your preference.
Exchanges
If you would like to exchange your item for a different model, color, or style, please contact our customer support team within 03-05 business days of receiving your order or purchase from our outlets. We will provide further instructions on how to proceed with the exchange, whether you choose to visit one of our outlets or handle it online.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
– Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, whether purchased online or at an outlet, please contact us immediately.(WhatsApp: 071 7800093) We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
For online purchases, you will be responsible for the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
For items purchased at our outlets, you can return the item directly to the store.
CJ Mobile (Pvt) Ltd
Haputhale Road, Dambavinna, Welimada
WhatsApp: 071 78 000 93
Processing Time
Refunds and exchanges will be processed within 03 – 05 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to our customer support team. We are here to ensure that your experience with CJ Mobile (Pvt) Ltd—online or in-store—is smooth and satisfactory.
Hotline – 071 7800093
WhatsApp: 071 78 000 93